Jason-I didn't buy the car on finance, no. It was in fact a trade down from a new Renaultsport Clio that my same local dealer managed to damage when it was in for warranty work as well (can you see a pattern emerging here?) with a cash settlement that Renault gave me to cover the difference.
It's laughable really the whole situation. I've taken days off work several times, been towed, met with utter disdain and contempt, no loan cars, a damaged car, an inoperable car, a dirty car-and the dealer in question is not a franchise but one of the 'esteemed' Renault Retail Group dealers. My list isn't exhaustive. Their sheer incompetence leaves me dumbfounded. I should have not given them another chance after my whole Renaultsport debacle and six more garage visits later with my new Twingo and my issues are still unresolved and I don't have any confidence that they will be.
To be fair, Renault UK have been very helpful but I really want to reject the car but it's not possible to do that now. I should have known from the start when I went to pick up my Twingo with just 15 miles on the clock that was delivered with scratches on 5 panels (which they mostly rectified on the day but 4 hours of waiting in the showroom) that I was doomed... I've tried to keep my cool and be dignified but it's so difficult at times when you feel that you're just a piece of merde to them that I have to say I've got a bit Jeremy Kyle on them on more than one occasion.
I know I'm not being fussy. I have a Lexus as well (and a nice 65 plate Golf GTi) and not that I'm trying to compare these cars with my Twingo but my litany of grievances with the car and the support network stands alone. It's simply not good enough. I've had some woeful trade in valuations but might have to just swallow the loss and get on with life (and, sadly, away from Renault). It's a shame as their products look so stylish and it appears they're trying so hard to reinvent their image but I'm not sure whether they're products are a pile of merde or I'm just incredibly unlucky.